BATBET PRIVACY POLICY
1. Introduction
1.1 Goals and Objectives of the Policy
The Privacy Policy (hereinafter referred to as the "Policy") is designed to inform users (hereinafter referred to as "User," "You") about how BatBet (hereinafter referred to as "We," "Our Platform") collects, processes, uses, and protects your personal data. Our goal is to ensure maximum transparency regarding data processing and to guarantee full compliance with data protection laws, including the GDPR (General Data Protection Regulation of the European Union) and other applicable data protection standards.
The objectives of this Policy include:
Establishing principles and standards for the processing of personal data.
Ensuring users' rights to access, correct, and delete their data.
Informing users about the purposes for which their data is processed.
Ensuring maximum data security and preventing unauthorized access or use.
1.2 Application of the Privacy Policy
This Policy applies to all users who interact with the platform, including registration, esports betting, participation in lotteries, trading in-game items, and other activities. We are committed to complying with this Policy at all stages of processing your data, from collection to storage or deletion. The Policy also applies to all functionalities provided through the website, mobile app, or other services of our platform.
This Policy is relevant for all users who are registered or have used our platform, as well as for all users whose data we process to ensure the quality of services provided.
By interacting with our platform, you confirm that you have read this Policy and agree to its terms. If you disagree with any part of the Policy, we strongly recommend that you stop using our platform.
1.3 Changes to the Privacy Policy
We reserve the right to modify this Policy at any time to ensure compliance with current legislation or internal changes on the platform. All changes will be published on this page with the date of the last update. The updated Policy will take effect from the moment it is published, unless otherwise stated in the text of the changes.
In the event of significant changes that may affect data processing, we are committed to notifying users via email, app notifications, or on the platform's website.
We recommend that you periodically check this page to stay informed of the latest version of our Privacy Policy.
2. Data Processing Principles
2.1 Lawfulness, Fairness, and Transparency
We are committed to processing users' personal data lawfully, fairly, and transparently. Data processing will be carried out in compliance with applicable laws, with respect for users' rights and freedoms. All information about the methods and purposes of data processing will be provided to users in a clear and accessible form, ensuring complete transparency of our actions.
We collect and process data solely within the framework of defined legal grounds, such as:
User consent for data processing;
The necessity of fulfilling a contract or providing services requested by the user;
Our legitimate interests, provided these do not override the rights and freedoms of the user;
Compliance with legal obligations, such as fulfilling AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
2.2 Purposeful Use of Data
We collect and use personal data exclusively for the purposes outlined in this Privacy Policy. We will not use your data for purposes incompatible with those for which it was collected. The main purposes of data processing include:
Providing and improving the quality of services, such as betting on esports events, participation in lotteries, and case openings.
Identity verification within the scope of KYC and AML procedures.
Processing transactions, including deposits, withdrawals, and other financial operations.
Personalized marketing campaigns and offers, provided you have given consent for such processing.
Compliance with legislation and fulfilling obligations to government authorities, including requests from law enforcement agencies.
We guarantee that your data will only be used for the purposes for which it was collected and will not be shared with third parties without your consent, except as required by law.
2.3 Data Minimization
We adhere to the principle of data minimization, meaning that we only collect data necessary to achieve the purposes outlined in this Privacy Policy. We strive to avoid collecting excessive or irrelevant data. Specifically, we:
Collect only the data necessary to fulfill obligations to the user and provide services.
Regularly review our processes to exclude the collection of unnecessary or excessive information.
Store data in the minimum necessary amount, maintaining its relevance and accuracy.
2.4 Data Accuracy
We strive to maintain the accuracy and currency of all personal data we process. We are committed to updating data if it becomes inaccurate or outdated. To ensure the accuracy of your data, we:
Expect you to provide accurate and up-to-date information during registration and while using the platform.
Provide you with the opportunity to update your personal data through the platform interface or by requesting support.
If you notice that your data is inaccurate or incomplete, you can contact us to have it corrected or updated.
2.5 Data Retention Limitation
We store your personal data only for as long as necessary to fulfill the processing purposes for which it was collected, as well as to meet all legal obligations. Depending on the type of data, the retention period may vary:
Data required to fulfill a contract will be stored for the duration of the contract and for the period necessary to fulfill obligations.
Data related to financial transactions will be stored for the period necessary to comply with tax and financial requirements.
Marketing data may be stored until you revoke your consent for processing.
After the retention period expires, the data will either be destroyed or anonymized, unless the law requires otherwise. We take all necessary measures to ensure data security during the storage period.
3. Collected Data
3.1 Personal Data
To ensure full interaction with our platform, we collect the following types of personal data, which may include, but are not limited to:
First and last name: For user identification.
Email address: For communication with the user and sending notifications.
Date of birth: For age verification and compliance with age restrictions.
Residential address: For compliance with legal requirements and KYC procedures.
Phone number: For additional security (e.g., through two-factor authentication).
Citizenship and country of residence: For KYC/AML compliance and jurisdictional requirements.
Photo or scan of an ID: For user identity verification in the KYC process.
Identification numbers (e.g., passport or tax numbers): For identity confirmation and legal compliance.
This data may be used for account registration, conducting operations on the platform, as well as for fulfilling security and legal obligations.
3.2 Data on Platform Activities
We collect information about your actions on the platform to ensure quality service and improve functionality. This data may include:
Transaction history: Includes data on deposits, withdrawals, bets, and other financial operations.
Customer support interactions history: Records of correspondence and support requests.
Game history: Data on bets, winnings, bonuses, and statistics of the games in which you participated.
Login and activity logs: Includes information on session times, durations, IP addresses, and device types used for access.
This data helps us improve the interface, offer personalized services, and ensure platform security.
3.3 Additional Data
We may also collect additional data that helps us improve user interaction and provide additional opportunities. This data may include:
Geographical location (GeoIP): Used to analyze user location, tailor content, and ensure legal compliance.
Used devices: Information about device type and model (e.g., mobile phone or computer), operating system, and browser for optimizing platform performance on various devices.
Cookie data: We use cookies to improve user interaction, optimize platform performance, and provide personalized content. For more information about cookies, refer to the "Cookie Policy" section.
This data helps us improve platform functionality and provide users with the most suitable experience.
3.4 Methods of Data Collection
We collect personal data in various ways, including, but not limited to:
When registering an account on the platform: When you create an account, you provide the personal data necessary for registration and verification.
When entering data through the website form: You may enter data, such as your email address, when filling out forms on the website.
During the use of our services: Data is automatically collected as you interact with the platform, including placing bets, making deposits, and other actions.
Through third parties: We may collect data through third-party services, such as during identity verification via KYC systems or payment confirmation through third-party payment services.
Through cookies: To improve interaction, we use cookies and similar technologies to collect information about your behavior on the platform.
We guarantee that all data is collected in a lawful, transparent, and fair manner and is used only for the stated purposes.
4. Use and Storage of Data
4.1 Purposes of Data Processing
We process users' personal data solely for the following purposes:
Registration and Account Management: Verifying your identity during registration on the platform, creating and managing your account.
Transaction Processing: Processing deposits, withdrawals, bets, and other financial transactions to ensure the proper functioning of the platform.
User Support and Service: Providing support for issues related to platform usage, account problems, payments, and betting.
Service Personalization: Using data to customize the user experience, including betting recommendations, bonuses, and other offers.
Marketing Purposes: Using data for marketing campaigns aimed at improving the user experience, including promotions and offers (with user consent).
Compliance with Legal Obligations: Fulfilling obligations required by law, including anti-money laundering and anti-fraud procedures, as well as KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
Analysis and Functionality Improvement: Using data to analyze and enhance the platform's functionality, identify and resolve potential issues, and improve the interface and user interaction.
We guarantee that your data will only be used for these purposes and will not be shared with third parties without your consent, except as required by law.
4.2 Data Retention Period
We store your personal data only for as long as necessary to fulfill the processing purposes for which it was collected, as well as to meet all legal obligations. The retention period depends on the type of data and its purpose:
Account-related data (e.g., name, email address, transaction history) will be stored as long as your account is active or until you request data deletion.
Financial transaction data (e.g., betting and transaction history) will be stored for the period necessary to comply with financial and tax obligations, but no longer than 5 years from the last activity.
Marketing data (e.g., data for newsletters) may be stored until you revoke consent for data processing or unsubscribe.
After the retention period expires, the data will either be destroyed or anonymized, unless required by law to be stored for a longer period.
4.3 Use of Data for Marketing
We may use your personal data to provide personalized marketing materials and offers, including but not limited to:
Information about new features and services on the platform.
Special offers, bonuses, and promotions that may be of interest to you.
Newsletters with updates about the project.
We will use your data for marketing purposes only if you have given explicit consent. You have the right to opt out of receiving marketing materials at any time. To do this, you can:
Change notification settings in your account.
Unsubscribe from email newsletters.
We guarantee that marketing data will not be shared with third parties for their use without your consent.
4.4 Data Processors and Third Parties
For certain functions related to processing your data, we may engage third-party companies (data processors). These companies may process your data to perform tasks such as:
Processing payment transactions (e.g., through payment systems).
Identity verification (e.g., through KYC platforms).
Data analysis and marketing (e.g., using analytical tools).
We guarantee that all data processors are required to maintain confidentiality and take measures to protect your data. Furthermore, before transferring data to third parties, we enter into agreements with them to ensure that they use the data only in accordance with our instructions and in compliance with the law. We do not sell your personal data to third parties, except where necessary to fulfill obligations to you or to comply with legal requirements.
5. Data Processing and Transfer
5.1 Data Security
We make every effort to ensure the security of your personal data. To this end, we apply modern information protection measures, including technical and organizational measures. These measures are aimed at preventing unauthorized access, leaks, loss, and changes to data. Specifically, we use:
Data Encryption: All confidential data, such as personal information and financial transactions, is encrypted using modern security standards (e.g., SSL/TLS).
Multi-Factor Authentication (2FA): To ensure secure access to your accounts, we offer the use of two-factor authentication.
Regular Security Audits: We regularly conduct security checks to identify and eliminate potential vulnerabilities in the system.
Access Restrictions: Access to your data is granted only to authorized employees and partners who need the data to perform their duties.
We also train our employees on data security and require all our partners to comply with high standards of information protection.
5.2 Data Transfer to Third Parties
We do not share your personal data with third parties for their use without your consent, except as provided in this Policy and by law. In some cases, we may transfer your data to fulfill certain functions, such as:
Payment Processors: For processing financial transactions, such as deposits and withdrawals.
Identity Verification Platforms (KYC): To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Analytical and Marketing Services: For collecting statistics and conducting marketing campaigns, if you have consented to such processing.
All third parties we collaborate with are required to comply with data security requirements and use the data only within the scope of our instructions and to fulfill their obligations to you. We also enter into data protection agreements with them to ensure that your data is protected in accordance with data protection laws.
5.3 Legal Disclosure of Data
In some cases, we may be required to disclose your personal data in accordance with legal requirements or upon request by authorized bodies. This may include:
Requests from Law Enforcement: In the event of a criminal investigation or other legal procedures.
Compliance with Legal Obligations: For example, to fulfill AML (Anti-Money Laundering), CFT (Counter-Financing of Terrorism), tax compliance, and other legal requirements.
Completion of Transactions: In the case of mergers, acquisitions, or other corporate changes, we may transfer your data to third-party organizations if necessary to complete the transaction.
In any case, we will only transfer data to the extent necessary to fulfill our obligations and will do so strictly in accordance with the law.
5.4 Cross-Border Data Transfer
We may transfer your personal data to other countries, including those where data protection laws may differ from those in your country. In the event of international data transfers, we take all necessary measures to ensure their protection, including:
Use of Standard Contracts: We apply international data protection standards, including agreements governing the transfer of data abroad.
Data Transfer with Appropriate Safeguards: We guarantee that data will only be transferred to countries where adequate data protection exists, or we will apply additional protective measures, such as encryption or anonymization.
We comply with all international data protection standards to ensure the security of your data when transferred across borders.
6. User Rights
6.1 Right to Access Data
You have the right to receive information about the personal data we process about you. This includes the right to obtain a copy of the data we store, as well as information about:
The purposes of data processing.
The categories of data being processed.
The retention periods for your data.
The individuals or organizations to whom your data may be disclosed.
If you wish to access your data, you can submit a request to our support team. We are committed to providing you with the requested information within a reasonable time, no later than 30 working days from the receipt of your request.
6.2 Right to Correct and Update Data
If you notice that the personal data we store about you is inaccurate or incomplete, you have the right to request correction or updating. You will need to provide accurate and up-to-date information. We are committed to making the necessary changes to the data as soon as possible to ensure its accuracy. You can update your data through your account settings or by contacting support.
6.3 Right to Delete Data
You have the right to request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent for data processing and there are no other legal grounds for storing it.
However, please note that in some cases, we are required to retain data in accordance with legal requirements (e.g., for tax accounting or AML compliance). In such cases, we will inform you that your data cannot be fully deleted.
If you wish to request the deletion of your data, please contact us through support.
6.4 Right to Restrict Data Processing
You have the right to request the restriction of the processing of your personal data in the following cases:
If you dispute the accuracy of the data and the accuracy check is not yet completed.
If the data processing is unlawful, but you do not want the data to be deleted.
If we no longer need the data for processing purposes, but you want to retain it for the establishment, exercise, or defense of legal claims.
If you object to the processing, and we need to verify whether we have legitimate grounds for processing your data.
When processing is restricted, we may store your data but will not use it except for protecting your rights or in cases provided by law.
6.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another data controller, if technically feasible. This right applies only to data you have provided to us, and that is processed based on your consent or for the performance of a contract.
If you wish to exercise this right, please contact our support team, and we will provide you with all necessary data in accordance with the specified requirements.
6.6 Right to Object to Data Processing
You have the right to object to the processing of your personal data if:
The data processing is carried out based on our legitimate interests or the interests of third parties, and you have grounds to object based on your particular situation.
Your data is being processed for direct marketing purposes, including profiling for marketing purposes.
If you object to the processing of data, we are obligated to cease processing your data, unless we have compelling legitimate grounds to continue processing it.
6.7 Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of data processing before the withdrawal of consent.
If you wish to withdraw consent for data processing, you can do so through your account settings or by contacting support.
7. Data Security Policy
7.1 Data Security Measures
We make every effort to ensure the security of your personal data and protect it from unauthorized access, leaks, loss, or alteration. To achieve this, we implement a range of technological and organizational measures, including, but not limited to:
Data Encryption: All confidential data (e.g., personal data, transaction information) is encrypted using SSL/TLS protocols, ensuring secure data exchange between the user and our platform.
Access Restrictions: Only those employees and partners who need access to the data for the performance of their duties are granted access. We maintain a strict access control system to prevent unauthorized access.
Regular Security Audits: We regularly conduct audits and vulnerability testing to ensure the security of the entire platform infrastructure, including databases, servers, and software.
Data Backup: To prevent data loss, we regularly create backups and store them in secure locations.
Employee Training: All our employees undergo training on data security, confidentiality, and preventing data leaks.
We understand the importance of ensuring security and take all possible measures to protect your data.
7.2 Data Processing for Fraud Prevention
We apply specific procedures to ensure the security of the platform and protect it from fraud. To this end, we:
Use Monitoring and Transaction Analysis Systems: These systems help identify suspicious activity, such as unusual transactions, frequent deposits and withdrawals, or bets that may indicate attempts to manipulate the system.
User Verification through KYC and AML Procedures: We require users to undergo identity verification (KYC) and anti-money laundering (AML) procedures to prevent fraud, money laundering, and other illegal activities on the platform.
Behavior Pattern Analysis: We use algorithms to analyze user behavior patterns on the platform to detect potential signs of fraudulent activities, such as using multiple accounts or manipulating odds.
Responding to Suspicious Activity: If suspicious actions are detected, we take immediate steps to investigate the incident, including blocking accounts, suspending transactions, and reporting information to the relevant law enforcement authorities.
We ensure the security of all operations on the platform and are ready to respond quickly to potential threats.
7.3 Use of Encryption and Two-Factor Authentication
To protect your data and ensure secure access to your account, we apply the following security measures:
Data Encryption: We use modern encryption methods to protect your data during both transmission and storage. This ensures that your personal data and financial information are protected from unauthorized access.
Two-Factor Authentication (2FA): We offer users the option to enable two-factor authentication for additional account security. This means that, in addition to your password, you will need to enter a one-time code received via a mobile app or SMS to access your account. This significantly enhances the protection of your account and prevents unauthorized access, even if your password is known to third parties.
We strongly recommend using two-factor authentication to secure your account and prevent third-party access.
8. Privacy Policy Updates
8.1 Process for Making Changes to the Policy
We reserve the right to make changes to this Privacy Policy at any time to ensure compliance with applicable laws or in the event of changes to our internal processes. The process for making changes includes the following steps:
Regular Review: We periodically review our Privacy Policy to ensure that it aligns with changes in legislation, our data processing practices, and new technologies.
Discussion of Changes: If the changes involve significant issues or substantially affect user rights, we may conduct additional internal discussions with the legal department and other relevant stakeholders.
Policy Update: After making changes, the updated version of the Privacy Policy will be published on our website, with the date of the last update.
If the changes do not affect your rights or require further consent to the new Policy, they will take effect upon publication. However, in the case of significant changes affecting the processing of your data, we will take additional steps to notify users.
8.2 Notifications of Changes
We are committed to notifying you of significant changes to this Privacy Policy. The notifications will include information about what changes have been made and how this may affect the processing of your data. Notifications will be sent as follows:
Via Email: In the case of substantial changes, we will send you a notification to the email address provided during registration.
Through Platform Notifications: In some cases, we may use notifications on the platform or through the mobile app to inform you of the changes.
Website Updates: All changes will also be published on the Privacy Policy page of our website. We recommend regularly checking this section to stay informed of the latest updates.
If you continue to use the platform after the changes to the Privacy Policy, it will be deemed as your agreement with the new version of the Policy.
9. Contact Information
9.1 Contact for Privacy Policy Inquiries
If you have any questions or comments regarding this Privacy Policy, or if you wish to exercise your rights outlined in this document, you can contact us at the following contact details:
- Email: legal@batbet.io
We will respond to your inquiry within 30 working days from the receipt of your request.
9.2 Applicable Law and Jurisdiction
This Privacy Policy is governed by and interpreted in accordance with the laws of the Seychelles. In the event of disputes related to the processing of your data or this Policy, the jurisdiction for resolving disputes will be the Seychelles.
If you are a user from the European Union, in case of violations of your data protection rights, you have the right to file a complaint with the data protection authority in your country.